Related external links:
Tel: +44(0)1704 532 683
Hutchinson IP Ltd as a registered data controller:
Hutchinson IP Ltd is a registered data controller and its ICO registration number is Z2536482. More information about what this means can be found on the Information Commissioner's Office web site, www.ico.gov.uk.
How we use your information:
This privacy notice tells you what to expect when Hutchinson IP Ltd collects personal information. It applies to information we collect about:
How we monitor visits to our web site:
When someone visits www.hutchinsonip.com, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone.
The standard internet log information we collect includes: the time and date of visits; the number of pages viewed per visit and how long visitors stay on our site; the number of visitors entering and leaving the site on specific pages; visitors' IP addresses; the search terms used in common search engines, such as Google, Yahoo and Bing that direct visitors to our site. None of this information is collected in a way that enables us to track individual visitor's activity on our site, but merely to analyse trends and patterns of visitor behaviours. We use this information to improve our site's accessibility and navigability, and to decide on new and updated content to add to it.
Web traffic logging is implemented using a script on our own web server, and not using an external analytics provider.
Visitor's IP address information:
The IP address information we collect can be traced to the geographic location of individual visitor's ISPs or proxy servers. If the IP address is static, we are also able to determine the name of the organisation to which that static IP address is assigned on the DNS.
However, we do not make any attempt to find out the actual identities of individual people visiting our web site. Moreover, we will not associate any data gathered from our web site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Search engine on our web site:
The search engine on our website is implemented using a script on our own server, and not using an external search provider, such as Google. Our search engine is capable of monitoring search terms entered on our own web site, but we do not monitor or otherwise view or use this information.
People who make a complaint about us:
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do not compile or publish statistics showing information like the number of complaints we receive.
We usually have to disclose the complainant's identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person's record is in dispute. If a complainant doesn't want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for four years from closure. It will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
In cases where a complaint cannot be resolved internally, complainants may seek redress via the Intellectual Property Regulation Board (IPReg). In such a situation, we are obliged to disclose information about the complaint and the complainant to IPReg.
People who use our services:
We offer various services to the public and other IP professionals. We have to hold the details of the people who have requested a service from us in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes.
Job applicants, current and former employees:
When individuals apply to work with or for Hutchinson IP Ltd, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a disclosure from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted.
Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person's employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Complaints or queries:
We try to meet the highest standards when collecting and using personal information.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to personal information:
We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a 'subject access request' under the Data Protection Act 1998. If we do hold information about you we will:
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
Disclosure of personal information:
In many circumstances we will not disclose personal data without consent. However when we carry out certain services that, for example, involve external consultants or other legal advisors, we may need to share personal information with the organisation concerned and with other relevant bodies.
Links to other websites:
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
We keep our privacy notice under regular review. This privacy notice was last updated on 4 April 2012.
How to contact us:
57 Hoghton Street, Southport, Merseyside, PR9 0PG, United Kingdom
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